Question 1

What's included in a maintenance plan?

Accepted Answer

Our maintenance plans are like having a personal gutter guardian. You get: scheduled cleanings (2-4 times per year based on your needs), priority emergency service, detailed inspections with photo documentation, minor repairs included at no extra charge, seasonal adjustments for optimal performance, and significant discounts on major repairs if ever needed. It's the ultimate set-it-and-forget-it solution. Most members save 30-40% compared to calling for service as-needed, plus you'll never forget to schedule—we handle everything automatically.

Question 2

Why not just call when I need service?

Accepted Answer

Think of it like car maintenance: regular oil changes prevent engine failure. With gutters, consistent maintenance stops small issues before they become expensive disasters. Plus, members get VIP treatment—priority scheduling, lower rates, and we catch problems during routine visits that most homeowners don't notice until it's too late. The average maintenance plan customer saves $800-1,200 annually compared to emergency repairs and water damage. Prevention is way cheaper (and less stressful) than crisis management.

Question 3

How often do my gutters really need attention?

Accepted Answer

It varies based on your property's personality. Light tree coverage? Twice yearly (spring and fall) keeps you golden. Heavy tree coverage or pine trees nearby? You'll want quarterly service—those needles are relentless. During your initial inspection, we'll create a custom schedule based on your specific conditions. We don't sell you services you don't need, but we also won't let you under-maintain and risk damage. It's about finding that perfect balance for your property.

Question 4

Can I cancel my plan if I need to?

Accepted Answer

Absolutely—we're not in the business of trapping customers. Our plans are flexible: cancel anytime with 30 days' notice, no penalties, no fine print, no hassle. We keep customers through excellent service, not contractual obligation. Most members stay for years because the value is undeniable, but life happens and we totally understand. If you move, we'll transfer your plan to the new property or cancel it cleanly. Your satisfaction matters more than a contract.

Question 5

What if I have an emergency between scheduled visits?

Accepted Answer

That's where your membership really shines! Members get priority emergency response—often same-day service while non-members wait 2-3 days. Storm damage? Sudden clog? Mystery leak? One call and you're bumped to the front of the queue. Plus, your emergency visits come at member rates (20-30% lower than standard pricing). It's like having gutter insurance that actually responds fast when you need it most. Peace of mind is priceless, but we make it surprisingly affordable.

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